Refund and Return Policy

Overview​

I make everything carefully — from fabric choice to final stitch. But if something isn’t right, I’ll work with you. Returns are eligible for a refund within 7 days of purchase, not 30. This isn’t a mass-production shop, and I can’t take back worn or altered items.

To be eligible for a return, your item must be in its original condition — unworn, unwashed, no smells, no pet hair, no modifications. It does not need to be in original packaging, but it must be packed safely.

Several types of items cannot be returned for hygiene or material reasons:

  • Intimates, undergarments, or anything worn close to the body

  • Items with studs, chains, or hardware that show signs of wear

  • Custom or altered pieces

  • Final sale or sample pieces (clearly marked)

Additional non-returnable items:
  • Gift cards (I don’t currently offer these, but if I do — same rule)

  • Downloadable products (I don’t sell digital goods)

  • Face masks, if any are ever made

To complete your return, I need either your order number or the email address used at purchase. A receipt helps but isn’t required — I keep basic records.

Please do not send your return back to a random address. I will provide the correct return address when you contact me.

Partial refunds (only in rare cases):
  • Item returned with minor stains or damage not reported originally

  • Item returned after 7 days but within 14 days (store credit only, no cash refund)

  • Missing original hardware (stud, chain, button) — refund minus cost of repair

  • Any item returned later than 14 days — no refund, but I may donate it unless you arrange for it to be sent back at your cost

Refunds

Once we receive and inspect your return, we will email you within 3 business days. If approved, your refund will be issued to your original payment method. Processing times depend on your bank or payment provider, not on us.

Late or missing refunds


If you haven’t received a refund after 10 business days from approval:

  1. Check your bank or payment account again

  2. Contact your credit card or payment company — they sometimes take extra time

  3. Contact your bank

If you’ve done all three and still see nothing, contact us at: contact@cedarwyn.co

 

Sale items


Items bought on sale or with a discount code are final sale — no refunds or exchanges, unless the item arrived damaged or defective.

Exchanges

We only exchange items if they are defective or damaged from our side — wrong stitching, broken hardware on arrival, fabric flaw we missed. We do not exchange for size or preference (that's a return). If the same item is available, we'll replace it. Send an email to contact@cedarwyn.co with photos first.

Gifts

If the item was marked as a gift and shipped directly to you, we will send the refund to the gift giver. If it wasn’t marked as a gift, the refund goes to the original purchaser. We don’t hide return amounts.

Shipping returns

You are responsible for return shipping costs. Shipping costs paid at checkout are non-refundable. If you receive a refund, the original shipping cost will not be included unless the return was due to our error (wrong item, defect, damage).

For items over $150, use a trackable shipping service and consider shipping insurance. We cannot guarantee we will receive an untracked return, and we cannot process refunds for lost packages you shipped.

Need help?

Contact us directly: contact@cedarwyn.co
We're usually in the workshop, but we check messages within 24–48 hours.

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